PRIVACY POLICY

The protection of your personal data is important to LendMePay. This data protection notice provides you with detailed information relating to the protection of your personal data. In addition, this is to let you know which personal data we will collect about you and the reasons we use and share such data. We will never ask for personal details regarding your racial, ethnic, religious or sexual orientation, unless required by legal obligation. Furthermore, we collect additional data from third parties such as; Credit Reference Agencies CRAs) of their records relating to you.

Please take your time to familiarise yourself with our Privacy Policy to understand how we will treat your personal information.

1. How we collect your Personal Data

LendMePay will collect your personal data via our web portal and mobile APP when signing up to use our services. The information includes:

  • Identification information- such as your name, date of birth, gender, ID card number, nationality
  • Contact information- home address, telephone numbers, email address
  • Family situation- marital status
  • Employer information- employer name, salary details.
  • Banking, financial and transactional history- bank account details, money transfers
  • information provided when interacting with our customer service,

2. How we use your personal information

  • To comply with our legal and regulatory obligations
  • Verify your identity and employment status
  • Personalise our services for you
  • Communicate with you via telephone or email, SMS or post
  • Determine whether you are eligible for loans
  • Assess your credit history
  • Provide and improve customer service and support
  • Provide you with updates about our products and services
  • For research and statistical purposes

3. Who we share your information with?

  • Banks in order for them to make payments entitled to you
  • Contracted third parties such as the CRA, to check accuracy of the information provided

4. Security

In order to keep your information confidential, we have put in place appropriate security measures to prevent your personal data from being accidentally misused, disclosed, lost or viewed with unauthorized access. All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files is locked up and secure. We control physical security in relation to the confidential information and personal data that is contained at our facilities and restrict access to the site, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorized access by people could compromise our security.

Also, we ask that you do not share any passwords used on our site with anyone, not even us. We will do so by ensuring;

  • Your personal data is stored in a restricted access
  • Our customer service representatives are only provided with limited access to Personal data
  • Access to Personal Information - We control access to confidential information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption.
  • No Warranties - We however cannot guarantee the security of any personal information or data disclosed to us or collected by us.

ABOUT US

LendMePay Zambia Limited is a company incorporated under the laws of Zambia as an international financial technology company, LendMePay is regulated by Bank of Zambia under the Banking and Financial Services (Microfinance) Regulations Act of 2006. LendMePay Zambia Limited provides a platform which facilitates the provision of digital financial services such as, bill payments, mobile recharge, money transfer to individuals and SMEs.

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